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PDF] A SERVICE QUALITY GAP ANALYSIS: A CASE STUDY OF A SMALL- SIZED HOTEL IN BANGKOK, THAILAND | Semantic Scholar
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Gap model of service quality Source: Parasuraman, A., Zeithaml, V.A.,... | Download Scientific Diagram
The Gaps Model of Service Quality: "Service Marketing", Valarie A. Zeithaml & Mary Jo Bitner | PDF | Psychology | Marketing
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